--- title: "THE MEDICAL & DIAGNOSTIC CARE GROUP LIMITED - Payment Practices" date: 2025-12-10 url: https://paymentcheck.co.uk/company-search/09853305/the-medical-diagnostic-care-group-limited description: "View payment practices for THE MEDICAL & DIAGNOSTIC CARE GROUP LIMITED. Average time to pay: 26 days." --- # THE MEDICAL & DIAGNOSTIC CARE GROUP LIMITED ## Company Information - **Company Number:** 09853305 - **Status:** Active - **Company Type:** Private limited Company - **Incorporated:** 3 November 2015 - **Registered Address:** 27 Duke Street, Chelmsford, England, CM1 1HT - **Industry:** Healthcare And Wellbeing - **Region:** East of England ## Payment Statistics - **Average Time to Pay:** 26 days - **Invoices Paid Within 30 Days:** 99% - **Invoices Paid Between 31-60 Days:** 1% - **Invoices Paid Later Than 60 Days:** Not available% - **Invoices Not Paid Within Agreed Terms:** Not available% ## Payment Terms - **Standard Payment Terms:** Standard payment terms are 30 days. - **Shortest Payment Period:** 7 days - **Longest Payment Period:** 30 days - **Maximum Contractual Period:** 30 days ## Payment Practices - **Payment Terms Changed:** Not available - **Suppliers Notified of Changes:** Not available - **E-Invoicing Offered:** True - **Supply Chain Financing Offered:** False - **Participates in Payment Codes:** No ## Dispute Resolution Payment Dispute Resolution Process MDCG operates a clear and transparent process for resolving payment-related disputes, including disputed invoices, credit notes, rates, volumes, or service charges. 1. Raising a Payment Query (Day 0–2) A payment concern can be raised by the Authority via: Finance Team – Accounts Receivable Email: finance@mdcaregroup.co.uk (placeholder) Contract Manager All payment queries are acknowledged within 2 working days. The acknowledgement will confirm: The finance lead handling the query What information is required The expected timeline for review 2. Initial Review & Clarification (Day 2–7) Our Finance Team conducts an internal review by: Comparing the invoice to the contract, activity logs, and agreed tariffs Checking workforce timesheets and service delivery evidence Confirming any pre-agreed variations or amendments Most queries are resolved quickly at this stage through clarification or issuing an updated invoice or credit note, where appropriate. A response is normally provided within 5–7 working days. 3. Formal Dispute Review (Day 7–20) If the Authority disputes the invoice after clarification, the matter progresses to a Formal Payment Review, led by: Paige Boshell, Finance & Operations Director Supported by the Contract Manager The review will determine: Whether the amount charged complies with the contract Whether activity data and evidence supports the charge Any discrepancy in rate, volume, coding, or contract interpretation A formal written outcome is issued within 10 working days of beginning the review. If the amount is found to be incorrect, MDCG will promptly issue a corrected invoice/credit note. 4. Joint Resolution Meeting (If Required) If the Authority does not agree with the Formal Review outcome, a Joint Resolution Meeting is held with both parties’ contract/finance leads. The objective is to: Reach a common understanding of activity delivered Align evidence and financial data Agree any adjustments Confirm payment timelines Minutes and outcomes are shared within 5 working days. 5. Escalation Procedure Where a payment dispute cannot be resolved through the above steps, escalation follows the contract’s dispute resolution clause. This may include: Referral to Senior Responsible Officers for both parties Formal mediation in line with the Public Contracts Regulations and the contract terms Independent adjudication or legal review as a final step Escalation is rare and used only when collaborative resolution has been exhausted. 6. Payment Timeframes During a Dispute Undisputed portions of any invoice remain payable within the contracted payment terms. Only the disputed amount is withheld until resolution. Once agreed, settlement is made within 5 working days or as specified in the contract. 7. Continuous Improvement We record all payment queries and outcomes to identify themes, improve billing accuracy and strengthen our joint working with the Authority. ## Summary THE MEDICAL & DIAGNOSTIC CARE GROUP LIMITED is a private limited company operating within the medical and diagnostic care sector. The company's name indicates a focus on healthcare services, encompassing both medical care provision and diagnostic services within the United Kingdom. The company is registered in England under company number 09853305 and was incorporated on 3 November 2015. Its registered office is located at 27 Duke Street, Chelmsford, England, CM1 1HT, placing it within the East of England region. Organisations of this type in the UK market typically provide a range of healthcare-related services, which can include diagnostic testing, medical assessments, and patient care management. Such companies often serve both private individuals and healthcare commissioners, supporting the broader healthcare ecosystem alongside NHS provision. THE MEDICAL & DIAGNOSTIC CARE GROUP LIMITED holds an active status with Companies House, reflecting its continued operation within the UK healthcare sector since its incorporation nearly a decade ago. --- *Data sourced from official UK government payment practices reports. Last updated: 2025-12-10*